Frequently Asked Questions
We offer high quality home care services based on the needs of our our clients.
01. Why should I choose a licensed home care agency versus hiring someone privately?
As a home care agency licensed by the New York State Department of Health, FCP implements services that comply with state regulations to ensure your safety and well-being. We conduct rigorous screening procedures so that you can rest assured that all of our home attendants are skilled, trustworthy and reliable. We hold our workers to the highest levels of excellence and professionalism.
02. What areas do you serve?
We provide services in all 5 boroughs of New York City: The Bronx, Brooklyn, Manhattan, Queens and Staten Island.
03. What are your hours of operation?
First Chinese office hours are Monday to Friday, 9:00 A.M. to 5:00 P.M. except holidays. For current clients, we have a 24/7 hotline to assist you to off hours.
04. What happens if my home care worker is sick or is temporarily unavailable?
Our large network of home attendants allows us to arrange a backup worker to provide coverage. Call your Case Coordinator as soon as possible so your services remain uninterrupted.
05. Am I able to change my home attendant once service has begun?
If you or your family is dissatisfied with the home attendant, we will try to mitigate the conflict. If there is no resolution, we will then work to find a better fit for you given your needs and expectations.
06. What insurance is accepted by First Chinese?
First Chinese partners with:
Amida Care
Archcare
Centerlight
Elderplan (Homefirst)
Health First/Senior Health Partners
Metroplus
Senior Whole Health
VillageCareMax
Visiting Nurse Service of New York (VNSNY)
We continue to work with many other insurance companies in New York City. We look forward to adding new partnerships on a regular basis. Please call us for more information if you do not see your insurance company above.
Amida Care
Archcare
Centerlight
Elderplan (Homefirst)
Health First/Senior Health Partners
Metroplus
Senior Whole Health
VillageCareMax
Visiting Nurse Service of New York (VNSNY)
We continue to work with many other insurance companies in New York City. We look forward to adding new partnerships on a regular basis. Please call us for more information if you do not see your insurance company above.
07. How do I qualify for home care services?
To qualify for homecare services, you need to meet the following criteria:
1) Be medically stable and not require constant medical/nursing adjustment
2) Obtain certification from a physician that indicates home care services is medically necessary
3) Be self-directing or have a representative who can direct your care
4) Be able to administer medication and handle personal financial resources
5) Reside within the five boroughs of New York City
1) Be medically stable and not require constant medical/nursing adjustment
2) Obtain certification from a physician that indicates home care services is medically necessary
3) Be self-directing or have a representative who can direct your care
4) Be able to administer medication and handle personal financial resources
5) Reside within the five boroughs of New York City
08. What makes First Chinese stand out from other home care agencies?
Communication is critical to FCP’s ability to deliver quality care. Since it’s inception, FCP has served linguistically and culturally diverse communities throughout New York City. In order to better care for our multi-ethnic clients, our staff can communicate in 12 languages in addition to English.
We understand your needs and concerns of living at home independently and safely. We will guide you step by step through every aspect of home care. Because home care can be a challenging and overwhelming experience for you and your family, our experienced staff will work with you to ensure that you get the high quality services you need and deserve in your preferred language.
We understand your needs and concerns of living at home independently and safely. We will guide you step by step through every aspect of home care. Because home care can be a challenging and overwhelming experience for you and your family, our experienced staff will work with you to ensure that you get the high quality services you need and deserve in your preferred language.
